Enrollment & Billing - Team Lead Membership - GR - 27 - 97 - JR122574 job id- 1809
Description
Job Title
Team Lead – Membership
Requirement Type
Full-Time Employee
Job Location
Gurugram
Requirement Level
Team Lead
Hiring Manager
Manager
Primary Skill
People’s Manager
Business
Membership – Enrollment & Billing
Skill Category
Generic
ABOUT ELEVANCE HEALTH
Health is a leading health company in America dedicated to improving lives and communities and making healthcare simpler. It is the largest managed healthcare company in the Blue Cross Blue Shield (BCBS) Association serving more than 45 million lives across 14 states.
A regular on list, Elevance Health ranked 20 in 2022. , President and CEO of Elevance Health has been a consistent name in the Fortune list of most powerful women and currently holds 4th rank on this list.
ABOUT CARELON
(CGS) is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system.
Previously known as Legato Health Technologies, Carelon Global Solutions (hereinafter, CGS) underwent a name change and joined the Carelon family of brands in January 2023, as a fully owned subsidiary of Elevance Health CGS brings together a global team of like-minded innovators who manage and optimize operational processes for health plans as well as providers.
Our brightest minds housed across our global headquarters in Indianapolis and Bengaluru, Hyderabad, and Gurugram in India, Manila in the Philippines, Limerick in Ireland, and San Juan in Puerto Rico bring innovative capabilities and an unmatched depth of experience. This global team uniquely positions CGS to enable scalable, next-generation platforms and specialized digital tools that make healthcare operations more practical, effective, and efficient.
OUR MISSION & VALUES
Our Mission: Improving Lives and Communities. Simplifying Healthcare. Expecting More.
Our Values: Leadership | Community | Integrity | Agility | Diversity
JOB POSITION
Carelon Global Solutions India is seeking a highly creative and meticulous Team Lead Membership, who will be responsible for the day-to-day management of the leader communication strategy, ensuring end-to-end implementation of internal communication messaging as well as social media content of leaders.
The incumbent will report to Assistant Manager/Manager and will work closely with leaders as well as various other stakeholders to help drive the strategic and organizational growth goals of the organization. The incumbent must possess in-depth knowledge of the US Health Care business and should have prior experience in managing a Team of 18 associates.
JOB RESPONSIBILITY
Team Lead – Membership will be responsible for the following:
Ensure organizational initiatives and projects are successfully communicated to employees and stakeholders Achieve individual SLA targets set as well as the account level collective targets set for the team Ensure delivery of the project from a time, cost, and quality perspective Drive continuous process improvements by initiating and delivering process improvement projects Oversee day-to-day operation Team utilization is greater than 85% or achieves the targets set by the organization Lead Lean and Kaizen projects within the team – to create customer delight Suggest and organize team-building activities 100% adherence to process specifications, compliance of self and team members training related to process and individual development Manage employee retention and engagement (manage attrition within a target range and ESAT scores) Contribute to recruitment (measure through participation in screening and interviewing candidates) Conduct performance evaluations for team members, providing constructive feedback and identifying areas for improvement Coach and mentor teams when needed
QUALIFICATION
Bachelor’s or Master’s degree
EXPERIENCE
8+ years of overall experience Minimum 3+ yrs. experience in people manager’s role US Healthcare / Enrollment & Billing Experience is MUST
SKILLS AND COMPETENCIES
Responsible for serving as the operations point of contact for day-to-day operations, but not limited to, facilitating issue resolution, meeting goals and targets TL should be able to analyze inventory and plan and deploy the workforce accordingly Should track and report performance data to internal leaders and onshore partners Manage new hire associates and plan their training and refresher training as needed Excellent Data management and Data presentation skills(MS Office – Minimum) Should be able to manage and track the aspirations of the team and help them develop Conduct performance evaluations for team members, providing constructive feedback and identifying areas for improvement Manage employee retention and engagement (manage attrition within a target range and ESAT score Push for innovation and enhancements Attend onshore/offshore with different business partners and share /deliver findings /asks. Agile & Solution centric Inclusive Flexible to work in night shifts/Work from the office Inclusive
THE CARELON PROMISE
Aligning with our brand belief of ‘limitless minds are our biggest asset’, we offer our associates a world of limitless opportunities.
It is our strong belief that one is committed to a role when it is not just what the role entails, but also what lies in its periphery that completes the value circle for an associate.
This world of limitless opportunities thrives in an environment that fosters growth and well-being, giving you purpose and belonging.
LIFE @ CARELON
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Extensive focus on learning and development An inspiring culture built on innovation, creativity, and freedom Holistic well-being Comprehensive range of rewards and recognitions Competitive health and medical insurance coverage Best-in-class amenities and workspaces Policies designed with associates at the center
EQUAL OPPORTUNITY EMPLOYER
Carelon is committed to a diverse and inclusive workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
