Manager, Solutions Engineering JOB ID- 1910
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
This role is responsible for managing all aspects of the Solutions Engineering within the Gulf team.
You will be responsible for establishing objectives and work plans and delegate assignments to the team. You will also be held responsible for ensuring that the SE organization is fit for purpose to meet F5 company goals.
What you'll do
Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
Manage the Gulf SE team including conducting performance evaluations, approving paid time-off, assigning or delegating work, providing on-the-job training, giving guidance to staff, conducting performance improvement plans, taking disciplinary action, and interviewing candidates for open positions.
Define core FY objectives, strategy and priorities for Engineers for the assigned SE Team.
Partner with management to define headcounts quarterly and yearly ensuring the SE organization is scalable to meet and exceed goals and objectives.
Manage candidate recruitments in collaboration with HR.
Organizational Effectiveness – may include but not limited to the following:
Communication – ensure effective communication and create an environment of teamwork and cooperation with your department and the rest of the organization
Develop and organize SE organization to meet/exceed goals. This includes both technical and professional development.
Develop and maintain an effective SE partner plan (PS, support, Marketing, PM etc.)
Strategic Planning – may include but not limited to the following:
Scale the SE organization to best meet/exceed objectives
Develop SE retention, recognition, compensation and career planning
Develop SE skills assessment and job planning
Ensure SE team is customer focused – may include but not limited to the following:
Drive Product Requirements and Business Units
Identify consistent market trends and communicate to PM, PD, etc.
Ensure customer success
Drive Customer Support awareness through a transparent escalation plan
Customer/Partner management
Manage post-sales issues and escalation with support team engage
Present F5 strategy, solution messaging and roadmap
Demonstrate ability to understand customer requirement and challenges and present related F5 solutions
Business analyze and strategy
Identify and communicate market trends to the Sales and SE organization
Identify and analyze the competition
Provide product feasibility analysis in support of sales efforts with sales representatives
Perform other related duties as assigned.
What you'll need
BS or BA degree required or relevant work experience
A number of years' experience managing technical SEs in a management role
Thorough understanding of networking technologies and applications delivery
Strong interpersonal and presentation skills with the ability to articulate complex technologies
Self-motivated and have the ability to persuade direct reports and others outside the organization
Demonstrated ability to effectively communicate with all levels within an organization
F5 is an equal opportunity employer and welcomes diversity in the workplace.
#LI-AM4
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).
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Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job.
